Privacy Policy

Our privacy policy has been developed to keep you informed about any personal data we may hold, how it is collected and how it is processed. This is in keeping with data protection guidelines and the EU’s General Data Protection Regulation (GDPR). We believe that it is important to promote fairness and transparency for all individuals therefore we are committed to ensuring your data is held in a secure way for the purposes intended. We may update our privacy policy on occasion therefore request that you review it to keep up-to-date with any changes. If you wish to contact us regarding this policy or have a question regarding your personal data then please contact us at info@grainary.co.uk . 

What information do we collect and why?

Cookies

By browsing our website, we may use “cookies” which aims to enhance your general website experience. These are information files which are stored on your computer and can assist with the retention of your user preferences, protect your security and improve our website service. The Grainary does not hold any personally identifiable data through our use of cookies (including google analytic and google maps), only the information that you choose to share with us. As a website user, you have the choice to accept or decline cookies. If you wish to alter your cookie preferences please refer to your browser configuration settings. Please note some features of our website may not work if you choose to de-configure your cookie settings.

Bookings

When you search for a break, we may collect various pieces of information including the dates you are wishing to enquire about, type of accommodation and the number of people in your party. We may also gather additional information which you choose to share with us (e.g. personal requirements which may affect your potential stay). This is to ensure that we can assist with your booking and the performance of a contract should you wish to stay with us. When you make a booking we collect any contact details which you provide to us. These may include, however are not exhaustive, your name, email address, postal address, dates of booking, financial details to authorise payment, contact details of other party members and any other information which you may provide to us as a requisite for your booking. The information we collect when you make a booking is held for the performance of a contract. We may also contact you shortly after your booking and ask you to leave feedback to enable us to improve our services.

Marketing

From time to time, we may contact you to update you on the facilities on offer at Wrea Head Country Cottages or to let you know of any offers which we may have available. This may be via email or post. You have the opportunity to opt out at any time by contacting us at info@grainary.co.uk .

Other information

In the event of an accident, we are required by law to complete an accident form which may contain personal details including your name, address and the incident in question.

What do we do with the information we collect?

To allow us to complete your booking and provide the services requested

To keep you informed of any updates or special offers

To gain feedback to assist with our development programme

To ensure the health and safety of all of our guests

To assist with any queries that you may have or provide further information, as requested

How long do we hold your information for?

The Grainary will only hold your information for as long as is reasonably necessary for the purpose intended or to comply with legal requirements.

Disclosure of your personal information

We may share personal data with the following third parties:

Free to Book : our online booking engine for the performance of your booking

Stripe Payments Europe Ltd : our secure payment facility which enables our guests to safely pay for their breaks

Booking.com : to allow guests to book a stay with us

Mailchimp : to assist with the sharing of marketing information

We only use your personal data for the specific purposes intended, which are contained within this policy.

Security

We keep your personal data secure by following internal policies of best practice and training for our staff. We also use SSL technology on our website.

In the unlikely event of a breach of our security, we will inform the relevant regulatory body within 72 hours and, should it contain your personal data, we shall also inform you.

We respect your rights as an individual therefore you have the opportunity to contact us at any time regarding:

your right to be informed about the collection and use of your personal data

your right of access to your personal data and any supplementary information

your right to have any errors in your personal data rectified

your right to have your personal data erased

your right to block or suppressing the processing of your personal data

your right to move, copy or transfer your personal data from one IT environment to another

your right to object to processing of your personal data in certain circumstances, and

your rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).

Should you wish to contact us further regarding the collection and storage of your personal data please email info@grainary.co.uk or write to us at: The Grainary, Harwood Dale, Scarborough, YO13 0DT.